Shipping policy

Shipping Policy

Last Updated: October 25, 2026

Thank you for shopping at MELOZI! We are committed to providing a reliable and convenient shopping experience. Please review our shipping policy for information about order processing, delivery times, shipping costs, and tracking.

1. Order Processing

Processing Time: 1–2 Business Days

Orders are typically processed within 1–2 business days after payment confirmation.

Processing includes order verification, packaging, and preparation for shipment.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order ships, you will receive a shipping confirmation email.

If we are unable to dispatch your order within the stated processing timeframe, we will notify you and provide appropriate options in accordance with applicable law.

2. Shipping and Delivery Times

Estimated Delivery Time: 5–15 Calendar Days After Shipment (United States)

The estimated shipping time begins once your package has been handed over to the shipping carrier and does not include order processing time.

Delivery times may vary depending on your location, carrier operations, customs processing, and unforeseen circumstances.

Delivery estimates are not guaranteed arrival dates. If your shipment experiences a significant delay, please contact our support team for assistance.

3. Shipping Destinations

MELOZI ships to the United States and select international destinations.

Shipping availability, rates, and delivery estimates depend on your location and the products ordered.

Available shipping options will be displayed at checkout.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout before completing your purchase.

Rates may vary depending on your destination, order details, and selected shipping method.

Free shipping may be available for qualifying orders or promotions when indicated at checkout.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Tracking information may take some time to appear in the carrier's system.

You can use your tracking number to monitor your package's delivery progress.

6. Multiple Shipments

Orders containing multiple products may be shipped separately due to product availability or different fulfillment locations.

Packages may arrive on different dates.

7. Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

If you need to update your shipping details, contact us as soon as possible at support@melozipets.com.

We will do our best to accommodate changes before shipment. However, modifications may not be possible once an order has been dispatched.

8. Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or is significantly delayed, please contact our support team.

Include your order number and relevant details so we can investigate the issue.

We will work with the shipping carrier and provide an appropriate resolution in accordance with applicable consumer protection laws.

9. International Shipping and Customs

International orders may be subject to customs duties, import taxes, or additional fees depending on the destination.

Any charges collected by MELOZI at checkout will be disclosed before purchase. Additional charges imposed by customs authorities or delivery providers may apply where permitted by law.

Customs clearance procedures may affect delivery times.

10. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us within 15 minutes of placing it.

We will do our best to accommodate your request before fulfillment begins.

For more information, please refer to our Return and Refund Policy.

If we cannot ship an order within the promised shipment timeframe, we will provide notice and the option to agree to a delay or cancel for a prompt refund, as required by applicable law.